Warranty Policy
- Warranty in accordance with the manufacturer’s standards: DELL, IBM, HP, CISCO, INTEL, SUPERMICRO.
- Full warranty coverage:
- 02 years for Supermicro servers
- 03 years for DELL, IBM, HP, CISCO servers
- 1–5 years for individual components (clearly stated on the warranty card upon delivery)
- GMS is responsible for providing free warranty service at the GMS office within 1–36 hours from the time a request is received.
- Products are warranted according to the warranty and maintenance terms of both the manufacturer and GMS. Detailed warranty policies and conditions are clearly stated in the GMS warranty booklet (card) and the manufacturer’s warranty documents provided together with the goods and equipment.
- GMS warrants all products sold in accordance with the warranty standards of the supplying manufacturer.
- Warranty time does not include Saturdays, Sundays, public holidays, and national holidays.
- Warranty service location: at the manufacturer’s service center or at Party B’s designated location.
- Warranty seals must remain intact and must not be tampered with, erased, or altered. The serial number on the warranty card (if applicable) must match the serial number on the equipment.
Cases Not Covered by Warranty
The following cases are not eligible for warranty service:
- The warranty period stated on the warranty card and equipment handover record has expired.
- No warranty card or equipment handover record is provided, or such documents are torn, altered, forged, or modified without valid confirmation from GMS.
- The manufacturer’s warranty seal or GMS seal is missing, damaged, altered, or does not match the serial number under GMS control without valid confirmation from GMS.
- Equipment damage caused by natural disasters, mechanical deformation, fire, water damage, scratches, cracks, chips, bending due to improper use, or other external factors.
- Equipment showing signs of burning, corrosion, cracked chips, or use of incorrect voltage.
- Damage caused by insects or animals (e.g., rodents), oxidation environments, dust exposure, water spills, etc.
- In all cases, GMS is not responsible for software, applications, operating systems, information, or data installed and stored on equipment during warranty service.
- Accessories or consumable components subject to wear and tear during normal usage.
- The customer has attempted self-repair or hired a third party to repair the equipment without written approval from GMS.
Website Software Warranty Policy
GMS also commits to providing warranty service for website software products designed and developed by GMS for customers within 12 months from the date of acceptance, handover, and official operation of the website.
This website software warranty policy does not cover:
- Requests for upgrades or changes to features, functions, or website interface.
- External causes such as abnormal risks, misuse, improper use, or failure to follow instructions provided by GMS.
- Failure to properly perform maintenance and backup procedures as advised by GMS.
- Issues arising from the use of incompatible third-party supporting software.
- Failure to comply with GMS’s technical instructions when resolving issues or requesting support.
