This Privacy Policy sets out how GMS (hereinafter referred to as “GMS” or “We”) collects, stores, and processes information or personal data (“Personal Information”) of its Customers through the GMS website at: https://globalmemorysupply.com/
We are committed to protecting Customers’ Personal Information and will make every effort and apply appropriate measures to ensure that the information Customers provide during their use of this website is kept confidential and protected against unauthorized access. However, GMS cannot guarantee the prevention of all unauthorized access. In the event of unauthorized access beyond our control, GMS shall not be liable in any form for any claims, disputes, or damages arising from or related to such unauthorized access.
Customers are advised to fully understand their rights when using GMS services provided on this website.
GMS makes the following commitments in compliance with Vietnamese law, including the methods we use to protect Customers’ information.
1. Purpose of Collecting Personal Information
GMS collects Customers’ Personal Information for one or more of the following purposes:
a. To process and manage order placement and product delivery for Customers;
b. To process and manage the use of shipping services;
c. To carry out and manage marketing activities, and provide promotional information to Customers, such as sending the latest updates on promotions and new quotations related to our products and services;
d. To receive feedback, suggestions, and complaints from Customers in order to improve GMS’s service quality;
e. To contact Customers to resolve their requests;
f. To protect Customers’ rights and interests.
2. Types of Information Collected
The types of Personal Information that GMS collects from its Customers include:
a. Personal details such as full name, gender, date of birth, email address;
b. Contact information such as phone number, mailing address, email address, fax number;
c. Payment information if payment is made by credit card;
d. Business-related information such as company name, company address, and job title.
The above Personal Information is required for specific services. Customers have the right to refuse or not provide complete information as requested. In such cases, GMS may not be able to provide full and high-quality services to Customers.
We require Customers’ cooperation in ensuring the accuracy and completeness of the information collected. Therefore, please notify us of any changes to your Personal Information by contacting us through the communication methods published on our website.
3. Methods of Information Collection
GMS collects the Personal Information specified in Section 2 above through the website via direct registration on the website, the e-newsletter program, and the loyalty/customer membership program.
4. Data Retention Period
GMS will store Customers’ Personal Information on our internal systems during the period of service provision or until the purpose of collection has been fulfilled, or until Customers request the deletion of the information provided.
5. Disclosure of Collected Information
GMS may disclose collected Personal Information to third parties such as our agents, service providers, or affiliated businesses for the purpose of delivering the best possible service to Customers.
GMS will make every effort to ensure that employees, officers, agents, consultants, or any third parties involved in collecting and processing Customer information are aware of and understand this Privacy Policy.
Additionally, GMS may be required to provide Customers’ Personal Information to competent authorities or government agencies for security, customs, immigration, or other legal purposes as required by law.
6. Customers’ Rights Regarding Collected Personal Information
Any Customer who voluntarily provides Personal Information to GMS has the following rights:
a. To request review of the collected information;
b. To request copies of the collected information;
c. To request correction or supplementation of collected information (Customers receiving e-newsletters and members of the loyalty program may access and update their information directly via their account on the GMS website);
d. To request cessation of information collection;
e. To request deletion of collected information.
Customers may exercise these rights by accessing the website directly or contacting us via email or through the contact details published on GMS’s website.
In cases where Customers provide inaccurate or incomplete Personal Information that prevents proper identity verification, GMS may not be able to ensure protection of the Customer’s privacy rights as stated above.
7. Updates and Language of the Privacy Policy
GMS may amend this Privacy Policy at any time when necessary. The updated version will be published on our website and dated so Customers can identify the latest version.
In accordance with legal regulations, the Vietnamese language version shall prevail for interpretation and reference. In the event of any discrepancy between the Vietnamese version and other language versions, the Vietnamese version shall take precedence.
We emphasize that we highly value our Customers’ right to information privacy. If you have any questions or feedback regarding the Company’s Privacy Policy, please contact us:
